Calm is the
deliverable.
I work the point where customers, support teams, and leadership meet — tracking KPIs, resolving escalations, and turning frustrated accounts into retained ones. Currently negotiating billing reductions with major US wireless and internet carriers for a leading US fintech client at Abacus Consulting.
Where I've kept things running
02 · WORK HISTORY- Manages negotiations and billing-support operations for a US-based subscription management client.
- Negotiates directly with major US wireless and internet providers to secure cost savings for customers.
- Managed operational support for captains, merchants, and customers under the MOT division.
- Handled escalations and coordinated with internal teams to resolve issues efficiently.
- Earned expanded responsibilities through consistent communication and performance.
- Represented the Careem brand while holding a high service standard.
- Supported team operations and task delegation to keep projects on deadline.
- Coordinated team workflows and improved internal communication efficiency.
- Demonstrated leadership and organizational skill in a fast-paced environment.
- Built and maintained client relationships that contributed to business growth and revenue.
- Conducted market research to identify new business opportunities and expand client acquisition.
- Sharpened negotiation, sales, and communication skills through direct client interaction.
What I bring to the console
03 · CAPABILITIESEscalation Management & Conflict Resolution
Defusing high-pressure situations and steering them to a resolution everyone can live with.
Team Supervision & Coordination
Delegating with clarity and keeping a team's workflow moving toward the deadline.
Cross-Functional Collaboration
Working the seams between support, operations, and leadership so nothing falls through.
KPI Tracking & Performance Monitoring
Watching the numbers that matter and acting before they become a problem.
Client Relationship Management
Building accounts that renew, on the strength of trust built one interaction at a time.
English (C1) & Urdu
Fluent across both, switching naturally between formal client calls and local coordination.